Shipping policy

Last updated: October 14, 2026

This Shipping Policy explains how Silk Sciences (“we”, “us”, “our”) processes and delivers orders placed on silksciences.com (the “Site”).

1. Where We Deliver

We currently deliver to addresses within Pakistan. We do not ship internationally at this time. Some remote or hard-to-reach areas may take longer, or may not be covered by our courier partners. If we cannot deliver to your area, we will contact you and cancel the order.

2. Order Processing

Once you place an order, we usually confirm it by phone, SMS or WhatsApp. Please keep your phone available and answer our confirmation call or message, because we may not be able to dispatch an unconfirmed order. Confirmed orders are usually prepared and handed to the courier within 1 working day. Orders placed on weekends or public holidays are processed on the next working day.

3. Delivery Time

Estimated delivery time is 3 to 6 days from the date you place your order. The delivery dates shown on our product pages are estimates, not a guarantee. Delivery can take longer because of:

  • Courier delays or high order volume
  • Bad weather, strikes, road closures or public holidays
  • Remote or difficult-to-reach locations
  • Incorrect or incomplete address or phone number
  • Events outside our control

We are not responsible for delays caused by these reasons, but we will try to help you track and resolve them.

4. Delivery Charges

A flat delivery charge of Rs. 199 applies to orders unless a different amount or a free delivery offer is shown on the Site or order form at the time of your order. The delivery charge is added to your total and is shown before you confirm your order.

5. Payment on Delivery (COD)

Most orders are paid by Cash on Delivery (COD). You pay the total amount (product price plus delivery charge) in cash to the courier when your parcel arrives. Please keep the exact amount ready.

6. Delivery Attempts

Our courier will usually attempt to deliver your parcel and may call you before arriving. If the courier cannot reach you or you are not available, they may try again. If delivery fails after several attempts, the parcel may be returned to us and your order may be cancelled. We may refuse future COD orders from customers who repeatedly refuse or miss deliveries without a valid reason.

7. Tracking Your Order

When your order is dispatched, we may share your courier tracking number by SMS, WhatsApp or email. If you haven’t received an update or want to check your order status, contact us with your name, phone number and order number.

8. Incorrect or Incomplete Address

Please make sure your name, full address, city and phone number are correct when you order. We are not responsible for failed or delayed delivery caused by wrong or incomplete details. If a parcel is returned because of an incorrect address, we may contact you to confirm the details and re-send it, and extra delivery charges may apply.

9. Check Your Parcel on Arrival

Please check that your parcel is sealed and undamaged before accepting it. If the packaging looks damaged or opened, tell the courier and contact us right away. If you find a damaged, defective or wrong item after opening, contact us within 48 hours of delivery and follow our Refund Policy. We recommend recording a short unboxing video when you open your parcel.

10. Lost or Delayed Parcels

If your parcel is lost or is much later than the estimated time, please contact us. We will check with the courier and work to resolve it, which may include sending a replacement or issuing a refund.

11. Changes to This Policy

We may update this Shipping Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about shipping or your order, contact us:

Silk Sciences
Email: info@silksciences.com
Phone: 03004807228
WhatsApp: https://wa.me/923004807228
Website: silksciences.com