Refund policy

Last updated: October 14, 2026

At Silk Sciences, we want you to be happy with your purchase. This Refund Policy explains when you can ask for a refund, replacement or return for orders placed on silksciences.com (the “Site”). Please read it before you order.

1. 30-Day Money Back Guarantee

If you are not satisfied with your product, you can contact us within 30 days of the delivery date to request a refund. To be eligible:

  • You must contact us within 30 days of receiving your order.
  • You must give us your order number, your name and phone number, and the reason for your request.
  • We may ask for photos or a short video of the product and packaging to review your request.
  • The product must have been used as directed on the label. Please do not misuse it or use it in a way the label does not allow.

Once we review your request, we will tell you whether it is approved and what the next step is.

2. Damaged, Defective or Wrong Items

If your parcel arrives damaged, leaking, defective, or you receive the wrong product, please contact us within 48 hours of delivery. We recommend recording a short unboxing video when you open the parcel, as it helps us process your request faster. Please send us:

  • Your order number
  • Clear photos or a video of the product, the packaging and the delivery parcel label

After we verify the problem, we will send you a replacement or give you a full refund, whichever you prefer. In these cases we cover the return and replacement delivery cost.

3. Returns

When a refund requires you to send the product back, we will tell you how and where to send it. Please do not send any parcel back before contacting us, because we cannot accept returns that were not approved. Return shipping costs for approved money back requests under section 1 are paid by the customer, unless we tell you otherwise. Returned items must be sent back in a secure package.

4. Refund Method and Timing

Because most orders are paid by Cash on Delivery (COD), approved refunds are sent by bank transfer or mobile wallet (such as JazzCash or Easypaisa). You will need to give us your account details for this. We process approved refunds within 7 to 10 working days after we approve your request or receive the returned product, depending on the case. The original delivery charges are not refundable unless the refund is for a damaged, defective or wrong item.

5. Non-Refundable Cases

We cannot offer a refund or replacement in these cases:

  • You contacted us after the 30-day (or 48-hour, for damaged items) period
  • The product was refused or not collected at delivery without a valid reason
  • The delivery failed because of a wrong address or an unreachable phone number
  • The product was used in a way that is not recommended on the label
  • Damage was caused after delivery (for example, by dropping or storing the product badly)
  • You did not provide the details or proof we asked for

6. Refused or Failed Deliveries

If you refuse a correctly delivered COD parcel without a valid reason, or the courier cannot reach you after several attempts, we may cancel the order. We may also refuse future COD orders from the same customer.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible, before it is dispatched. We cannot cancel an order once it has been handed to the courier. In that case, the return and refund rules above apply.

8. Skin Reactions

If you have an allergic reaction or irritation, stop using the product immediately and consult a doctor. Then contact us with your order number, and we will review your case.

9. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

10. Contact Us

To request a refund, replacement or return, or if you have any questions, contact us:

Silk Sciences
Email: info@silksciences.com
Phone: 03004807228
WhatsApp: https://wa.me/923004807228
Website: silksciences.com