Privacy policy

Last updated: October 14, 2026

Silk Sciences (“we”, “us”, “our”) sells skincare and cosmetic products through our website, silksciences.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site or place an order, how we use it, and how we protect it. By using the Site or placing an order, you agree to this policy.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Your phone number (including WhatsApp number)
  • Your email address (if you provide it)
  • Your delivery address, city and province
  • Your order details (products, quantity, price, delivery charges)
  • Any review, rating or other content you submit

We do not receive your card or bank details, because most of our orders are paid by Cash on Delivery (COD).

We also collect some information automatically when you browse the Site, such as your device type, browser, IP address, the pages you view, and the website you came from.

2. How We Use Your Information

We use your information to:

  • Receive, confirm and deliver your order
  • Contact you about your order by phone, SMS, WhatsApp or email (for example, order confirmation and delivery updates)
  • Provide customer support and respond to complaints
  • Process returns and refunds
  • Improve the Site and your shopping experience
  • Tell you about our products and offers (you can opt out at any time)
  • Prevent fraud and fake orders, and meet legal requirements

3. Who We Share Your Information With

We do not sell your personal information. We share it only with parties who need it to complete your order or operate our business:

  • Courier and delivery companies: to deliver your parcel (name, phone number and address)
  • Shopify: which powers our website and order management
  • Order form and review apps: such as our COD order form and review services like Judge.me, which process your order or review
  • Analytics and advertising tools: such as Meta (Facebook) and Google, which help us understand how the Site is used and improve our advertising
  • Legal authorities: if we are required to do so by law, court order or a government request

These services operate under their own privacy policies.

4. Cookies and Tracking

Our Site uses cookies and similar technologies to make the Site work, remember your cart, and understand how visitors use the Site. We may also use cookies or pixels for advertising, such as the Meta Pixel. You can block or delete cookies in your browser settings, but some parts of the Site may not work properly if you do.

5. How We Protect Your Information

We take reasonable steps to protect your information. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

6. How Long We Keep Your Information

We keep your information only as long as needed to fulfil your order, keep business and accounting records, meet legal requirements, and resolve complaints or return issues.

7. Your Rights

You may ask us to:

  • Tell you what personal information we hold about you
  • Correct inaccurate information
  • Delete your information (where the law and our business needs allow)
  • Stop sending you marketing messages

To make a request, contact us using the details below.

8. Children’s Privacy

Our Site is not intended for anyone under 18. We do not knowingly collect information from children. If you believe we have received a child’s information, please contact us and we will delete it.

9. Links to Other Websites

Our Site may contain links to other websites and social media pages (such as Facebook, Instagram and TikTok). We do not control these sites and are not responsible for their privacy practices. Please read their privacy policies before sharing your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date above will be revised.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Silk Sciences
Email: info@silksciences.com
Phone: 03004807228
WhatsApp: https://wa.me/923004807228
Website: silksciences.com